PATIENTS' FAMILY SATISFACTION LEVEL IN THE EMERGENCY INSTALLATION : A DESCRIPTIVE STUDY

Abstract

Introduction

Overloading in the Emergency Room (ER) often overwhelms nurses, leading to dissatisfaction among families who expect faster care for their relatives despite the non-emergency nature of their conditions. This study aims to describe the level of family satisfaction in the ER of Dr. Soegiri Lamongan Hospital.

Method(s)

This research used a descriptive design with a quantitative approach and a convenience sampling technique. The sample comprised 103 respondents who were family members of ER patients at RSUD Dr. Soegiri Lamongan. The variable of this study was family satisfaction, assessed using the standardized RATER questionnaire, which consisted of 20 questions. Data analysis employed univariate methods and was presented in frequency distribution tables.

Result(s)

The study revealed that the overall satisfaction level of patient families in the ER of RSUD Dr. Soegiri Lamongan was mainly in the moderately satisfied category.

Conclusion(s)

Efforts to enhance and maintain family satisfaction include regular supervision of the ER and nursing training programs to improve service quality and patient satisfaction among nurses at Dr. Soegiri Lamongan Hospital