ANALYSIS OF KNOWLEDGE MANAGEMENT WITH THE SPIRAL KNOWLEDGE MANAGEMENT METHOD APPROACH OF THE FLOOR HEAD AT AIRLANGGA UNIVERSITY HOSPITAL SURABAYA

Abstract

Introduction​

Knowledge management is a discipline of knowledge used to enhance the performance of individuals or organizations, by managing and providing recent and later knowledge resources. SECI Method is used because this method focuses on creating new knowledge to overcome the problems which start personally. The knowledge gathered and standardized in a company until it can become knowledge for people. The purpose of this study was analyzing knowledge management of the floor chiefs at Airlangga University Hospital, Surabaya.

Method

The design used was descriptive study started from February 5th – 9th 2016 with the sample of the floor chiefs at Airlangga University Hospital by sampling technique of total sampling. There were 9 respondents obtained. This study used open interviews and questionnaire instruments.

Result

The result of this study was there were still at minimum level of books collection about nursing available in the hospital. The level of saving knowledge from the floor chief's willingness to the knowledge was still low. The knowledge transfer level of the floor chief's willingness to share knowledge and experience was quite high. The level of applying knowledge showed most of the floor chiefs were able to apply new sciences obtained from sharing knowledge in nursing forums.

Conclusion

It can be concluded that the knowledge management spiral at Airlangga University Hospital is good.