QUALITY OF NURSING SERVICES ON PATIENTS' INTEREST IN RE-UTILIZING OUTSTANDING SERVICES IN HOSPITAL

Abstract

As one of the facilities in the hospital, outpatient services are expected to provide effective and efficient services, able to provide quality services in accordance with the standards set, can reach all levels of society and be able to meet consumer expectations for the services provided. The purpose of this study was to determine the effect of the quality of health services on patients' interest in reusing outpatient services at RSUD Dr. H. Bob Bazar Kalianda.

This type of research is quantitative using a descriptive correlation design through a cross sectional approach. The population in this study were all patients who were treated in an outpatient hospital at Dr. H. Bob Bazar Kalianda South Lampung a total of 2573 people, a sample of 100 respondents. Univariate data analysis and bivariate analysis.

The results of the hypothesis test that have been carried out show that there is an influence of service quality on patient interest in reusing outpatient services at RSUD Dr. H. Bob's Bazar Kalianda in 2022 with p value = 0.020 <α=0.05, then H0 is rejected and Ha is accepted.

Suggestions are expected to be more friendly in providing health services to patients because the attitude of health workers affects the level of patient satisfaction, by being more friendly to patients can have a positive influence on patients.